Effective date: September 20, 2026
1. Information We Collect
We collect only the information reasonably necessary to respond to B2B enquiries, prepare quotations, communicate with buyers, operate this website and protect its security.
- Information you submit, such as your name, company, country or region, email address, telephone or WhatsApp number, product requirements and message.
- Enquiry records, including online form submissions and information you voluntarily provide before starting a WhatsApp conversation.
- Basic technical and usage information, such as IP address, approximate country, browser or device type, pages visited, referral source, visit time and interactions with enquiry or contact buttons.
2. How We Use Information
We use the information to answer enquiries, verify requirements, prepare quotations, provide samples or order support, maintain customer service records, measure website performance, prevent misuse and improve our products and communications.
We do not collect personal information that is unrelated to these purposes, and we do not sell personal information.
3. Necessary and Proportionate Collection
We apply a data-minimisation principle. Required form fields are limited to the information needed to identify and respond to a business enquiry. Optional information should be provided only when it helps us understand your purchasing requirements.
4. Confidentiality and Security
Customer and enquiry information is treated as confidential. Access is limited to authorised personnel who need it for sales, customer service, website administration, security or legal compliance. We use reasonable administrative and technical safeguards to reduce the risk of unauthorised access, loss, misuse or disclosure.
5. Sharing and International Processing
We may use carefully selected hosting, analytics, email, communications or technical service providers only where necessary to operate the website and handle enquiries. They may process information on our behalf and are expected to protect it. Information may be processed in China or in other countries where these service providers operate. We may also disclose information when required by applicable law or to protect legitimate rights and security.
6. Retention
We retain enquiry and customer information only for as long as reasonably required for follow-up, quotations, order records, dispute prevention, security and applicable legal or accounting obligations. Information that is no longer required will be deleted, anonymised or securely archived as appropriate.
7. Cookies and Analytics
This website may use essential cookies and limited analytics technologies to operate correctly, understand aggregate traffic and identify the countries from which visitors access the website. You may restrict cookies through your browser settings, although some functions may be affected.
8. Your Choices and Rights
You may request access to, correction of or deletion of personal information you have provided, or object to further marketing contact. Requests will be handled subject to identity verification and any information we must retain for legal, contractual or security reasons.
9. Contact Us
For privacy questions or requests, email tina@airenfood.com. Please include enough information for us to identify and respond to your request.
10. Updates
We may update this policy when our website, business practices or applicable requirements change. The latest version will be published on this page with a revised effective date.